Scheduling & Policies

To schedule a session, please contact Giselle or Monika directly by email or phone. We will do our best to meet with you within a week. We both offer a free 30-min initial consultation. This is an opportunity for you to meet us, find out how we work, ask any questions you may have, and sense whether or not it feels like the right "fit" for you. Session fees are listed below.

 

If you find you have to reschedule a session, please do so at least 24 hours ahead of time. Letting us know as soon as you can is appreciated. Sessions missed or cancelled within less than 24 hours will be charged at half the session fee.

 

Our services may be covered in full or in part by your health insurance or employee benefit plan. Both Giselle and Monika are registered with BC's Crime Victim Assistance Program and the First Nations Health Authority. In addition, we are registered service providers with the ICBC Rehabilitation Department.

 

Get in touch to set up a free 30-min in person consultation:

Giselle Ruemke, MA, RCC
Phone 1 (250) 538-2319
giselle@heartofthemattercounselling.com

Suite 502 at 620 View Street

Monika Brandstaetter, PhD, RCC
Phone 250 885 3065
monika@heartofthemattercounselling.com

Suite 603 at 620 View Street

Important: We have noticed that sometimes responses sent from us to our clients get filtered into their spam/junk folders. If you contact us and you do not hear back within 24 to 48 hours, please do check in your email spam folder or contact us again. If you add our email address to your contacts, this problem should not recur.

You are important to us and we apologize for this inconvenience. Thank you!

Session Fees (incl. GST)

Free     Initial Consultation (30 min)

$ 120   Individual Therapy (60 min)

$ 140   Couple or Family Therapy (60 min)

$ 160   Longer session, Individual (90 min)

$ 180   Longer session, Couple or Family (90 min)